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Prof Robert Johnston / Michael Shulver / Prof Nigel Slack / Graham Clark

Service Operations Management

Improving Service Delivery

Edition 5

Service Operations Management

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Printed Book More information

ISBN
978-1-2920-6446-8
Specifics
640 page
Published on
11/2/2020
Language
English
Shipping costs
Free shipping to Germany and Switzerland
€65.26
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Analyse and address organisational challenges using real world examples 

 

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. 

 

Pearson, the world’s learning company. 



Analyse and address organisational challenges using real world examples 

 

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. 

 

Pearson, the world’s learning company. 

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